Company Policies

Arrival/Late Policy

Please arrive no more than 5-10 minutes prior to your appointment, so you’ll have time to complete any necessary paperwork. It is preferred that you complete required documentation prior to the arrival for your appointment. Please provide a courtesy call if you are running late. If more than 15 minutes late to your appointment, it is at the discretion of the provider if that appointment will need to be rescheduled. We will do our very best to accommodate you same day, if at all possible.

Consultations

Consultations are available with our medical providers either face to face, or virtually. You are not obligated to purchase. There is a $50 Fee, but will be applied to a treatment of your choice. Our goal is to ensure you are a safe candidate before receiving any aesthetic procedure.

Refund Policy

NWME Aesthetics strives to provide great customer service and professionalism, but if you are dissatisfied with a retail product that was purchased, please return the unused item with receipt, within 14 days of purchase. We will gladly exchange the item for store credit toward another product or service of equal or greater value. NWME Aesthetics cannot issue cash refunds. Please note, NWME Aesthetics’ Gift Cards, Series/Package purchases, and any performed procedures are non refundable. Contact us immediately if you are dissatisfied with any aspect of your service at NWME Aesthetics.

Scheduling

NWME Aesthetics’ scheduling is by appointment only; but when time permits, same day appointments are welcome. Please call ahead and we will do our best to accommodate any of our professional services. Due to the medical nature and thoroughness of many of our treatments, appointments may sometimes exceed their scheduled time. Our goal is to be as respectful to your time, as we request from you. Please be patient and know that you will also receive the same exceptional service and personal attention.

Cancellations

At NWME Aesthetics, we realize that life happens and things may unexpectedly occur, but please provide us with 24 hours advanced notice to cancel/reschedule any medical treatment. If appropriate notice is given, but less than 24 hour notice is received, you will be charged a flat fee of $100 for the missed medical treatment. If you fail to notify us at all (no-show), your credit card will be charged for 100% of the cost for the missed treatment, or $100 if neurotoxin service. We want to be fair to all clients desiring an appointment at NWME Aesthetics. Please review this policy and feel free to discuss any concerns regarding this policy, prior to booking your appointment.

Disclaimer

Although NWME Aesthetics makes every effort to keep its website and clinic menu updated, please note that prices and services are subject to change at any time. We love having you as a customer, but NWME Aesthetics does reserve the right to refuse service to anyone, at any time, for any reason.

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Please feel free to contact us with any questions or concerns regarding this Policy Notice.